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Frequently Asked Questions
Top FAQs
  • How do I install DllKit?
  • 1. Download the DllKit installer by clicking the DOWNLOAD button on the program page.
    2. Install the program by double-clicking the downloaded.exe file and following the on-screen instructions.
    3. Choose Yes if the User Account Control dialog appears.
    4. The installer will take you through a few options that you may want to configure. If you don't understand a particular screen, we recommend just clicking Next to use the default settings.
    5. At the end of the install, just click Finish and DllKit will automatically start and guide you through the rest.

  • How do I uninstall DllKit?
  • We hate to see you go, but if you must uninstall, follow these steps to remove DllKit from your PC:
    1. Go to the uninstall or change a program page in your computer’s control panel.
    2. Choose DllKit, and press the uninstall button.
    3. To complete the uninstallation, press Uninstall in the DllKit uninstaller.

  • How do I obtain my license key or confirmation email?
  • Follow these steps to obtain your license key or confirmation email:
    1. Click Register Now button in the left bottom corner of the application windows.
    2. You will be transferred to the DllKit website in order to complete your purchase.
    3. Upon filling out a short form with the necessary information, we will email you your DllKit license key.
    4. Return to the licensing page in the DllKit application.
    5. Press the I have a license key button.

  • How do I renew my license?
  • When purchasing DllKit software, you are offered the convenient option of auto-renewing your license annually. Unless you disable auto-renewal, your license will renew automatically prior to expiration. You will be sent an email about 1 week ahead of time notifying you of the upcoming renewal. As long as your email address and payment information haven't changed, you won't have to do anything except wait for an email confirming your license has been renewed. If you have disabled auto-renewal, then you will be sent an email message notifying you of the upcoming expiration, and you will be able to follow a link in that email message to renew your license manually. Please be sure to add dllkit.com and paypro.com to your list of trusted.

  • Did not receive “Order Confirmation” email with account info?
  • If you're experiencing problem, here are some possible scenarios as to why you did not receive the "Order Confirmation" email: Either your spam blocker, your ISP or your email client are blocking the "Order Confirmation" email. We recommend you check your spam folder to ensure that the "Order Confirmation" email has not been filtered as spam or ask your ISP if they are blocking any email from dllkit Software. You mistyped your email address during the purchase process. If you believe that you mistyped your email address at the time of the purchase, please contact our helpdesk at support@dllkit.com If for any reason you did not receive your "Order Confirmation" email, please contact our helpdesk at support@dllkit.com.

Installation
  • What are the system requirements for DllKit programs?
  • DllKit system requirements: Windows 10 (32 or 64 bit), Win 8 (32 or 64 bit), Win 7 (32 or 64 bit), Vista (with SP2, 32 bit only), XP (with SP3, 32 bit only), 60 MB available disk space, 512 MB RAM

  • How do I install DllKit?
  • 1. Download the DllKit installer by clicking the DOWNLOAD button on the program page.
    2. Install the program by double-clicking the downloaded .exe file and following the on-screen instructions.
    3. Choose Yes if the User Account Control dialog appears.
    4. The installer will take you through a few options that you may want to configure. If you don't understand a particular screen, we recommend just clicking Next to use the default settings.
    5. At the end of the install, just click Finish and DllKit will automatically start and guide you through the rest.

  • How many computers may I install DllKit on?
  • DllKit can be downloaded and installed to any amount of computers. You can purchase and use a single license key for up to 3 computers within the same household (this only applies to home usage, not business, corporate or enterprise usage).

  • How do I uninstall DllKit?
  • We hate to see you go, but if you must uninstall, follow these steps to remove DllKit from your PC:
    1. Go to the uninstall or change a program page in your computer’s control panel.
    2. Choose DllKit, and press the uninstall button.
    3. To complete the uninstallation, press Uninstall in the DllKit uninstaller.

Activation
  • How do I obtain my license key or confirmation email?
  • Follow these steps to obtain your license key or confirmation email:
    1. Click Register Now button in the left bottom corner of the application windows.
    2. You will be transferred to the DllKit website in order to complete your purchase.
    3. Upon filling out a short form with the necessary information, we will email you your DllKit license key.
    4. Return to the licensing page in the DllKit application.
    5. Press the I have a license key button.

  • Did not receive “Order Confirmation” email with account info?
  • If you're experiencing problem, here are some possible scenarios as to why you did not receive the "Order Confirmation" email: Either your spam blocker, your ISP or your email client are blocking the "Order Confirmation" email. We recommend you check your spam folder to ensure that the "Order Confirmation" email has not been filtered as spam. You mistyped your email address during the purchase process. If you believe that you mistyped your email address at the time of the purchase, please contact our helpdesk at support@dllkit.com If for any reason you did not receive your "Order Confirmation" email, please contact our helpdesk at support@dllkit.com .

  • My email address has changed since I purchased the program. How do I update my email info with DllKit?
  • The easiest way to update your email with us is to send a note to our technical support specifying both your old and your new email addresses. Please keep record of the original email address you used when purchasing DllKit software, as it may help if you ever need to locate your original order information.

  • My license key doesn't work. I still get messages that I need to purchase the program. What could be the problem?
  • Please, check that you have downloaded and are trying to register the program, for which this license code was purchased. You can see the program name in the top left corner of the main program window. If the key was issued for the program you have, then please try to register it following the instructions below:
    1. Open the program and press the 'Register' button in the bottom right corner of the program window.
    2. Highlight the license code in your confirmation email and press Ctrl+C to copy it (nothing visible will happen, the highlighted info is copied to a virtual clipboard).
    3. Click inside the registration field and press Ctrl+V to paste the code.

  • When will I receive my purchased software
  • Once your payment is received, your license code is emailed to you immediately. Since online payments by credit card or PayPal are usually instant, license information is usually emailed within minutes of your purchase. To ensure that the confirmation email does not get caught in your spam filters, you may want to add dllkit.com and domains to your list of trusted senders. If you don't see the confirmation email in your inbox, please check your spam/junk mail folder before contacting DllKit technical support.

Usage
  • Does DllKit software detect viruses?
  • Yes, we do, but only those that are current threats in the wild (not very old ones that are no longer around). DllKit quarantines virus infected files, but it does not clean them if the virus is embedded in the original file. Meaning, we detect the virus and remove the file, but we don't take the virus out of a file and leave the clean file behind, which is one of the reasons why we recommend to use DllKit together with an anti-virus solution.

  • How frequently are the virus definitions updated?
  • We will provide updates once a day.

  • What are 'PUA' detections, are they threats and should they be removed?
  • PUP detections are Potentially Unwanted Application. Our lab has found that these programs can be added to a PC without knowledge or approval of the user. When DllKit detects them, they will not automatically be quarantined. You can choose to automatically quarantine them by going to the protection screen in the settings menu and choosing Always automatically quarantine high risk threats. If Anti-Malware detects a program that you use and wish to keep as a PUA, it can be prevented by adding this program to ignore list.

  • Why should I always keep my DllKit Security up to date?
  • Frequent updates ensure the best user experience and the highest level of antivirus performance to detect and remove any new viruses. DllKit is automatically updated when your PC is connected to the Internet.

  • I ran a scan with a program from another publisher and it shows a different number of issues/errors found than what I got with a DllKit program. How come?
  • Different applications use different algorithms for detecting issues, as well as different criteria for what is considered to be a problem. Some may be too aggressive or, on the contrary, not thorough enough in locating performance issues. We cannot comment on software from other publishers, but can tell you that DllKit programs are equipped with detection algorithms that have been tested and re-tested to be just right.

Orders
  • How do I renew my license?
  • When purchasing DllKit software, you are offered the convenient option of auto-renewing your license annually. Unless you disable auto-renewal, your license will renew automatically prior to expiration. You will be sent an email about 1 week ahead of time notifying you of the upcoming renewal. As long as your email address and payment information haven't changed, you won't have to do anything except wait for an email confirming your license has been renewed. If you have disabled auto-renewal, then you will be sent an email message notifying you of the upcoming expiration, and you will be able to follow a link in that email message to renew your license manually.

  • What if after purchasing DllKit software I decide it is not for me. Will I get my money back?
  • We offer an unconditional 30-day money back guarantee. You have a full 30 days to try the software risk free. If you find that it isn’t what you need, just email our customer support within 60 days of purchase and receive a full refund in the same form you used for payment, no questions asked.

  • How long is my DllKit license valid for?
  • Your DllKit license is valid until the end of your subscription. Moreover, in order to not deal with subscription renewal, you can continue to enjoy it by choosing automatic renewal.

  • How do I retrieve License Key
  • Please note you will only be able to retrieve your license information if you purchased directly from our website or through an authorized reseller / affiliate. If you purchased a physical copy or from anywhere else, we will not have any record of your sale and cannot retrieve your license if lost. Please contact our helpdesk on support@dllkit.com, be sure to provide as much of the following information as you can to the customer service representative in order to retrieve your order information:
    1. dllkit Reference Number.
    2. Email address used.
    3. Date of purchase.
    4. Name used for purchase.
    5. Address used (if applicable).
    6. Form of payment used.

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